How a Remote Computer Maintenance Service Works

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When people talk about computers, they often refer to the hardware, or the physical components of the machine, and the software, or the various programs running on that hardware. While some computer problems are caused by hardware issues, most common issues you’ll run into come from software issues.

How a Remote Computer Maintenance Service Works

If you need help dealing with software problems, you don’t always need to bring your computer into a shop. Instead, you can simply call our team at Aggie Technologies NC, LLC for remote computer maintenance. In this article, we’ll provide an overview of how remote computer maintenance works so you know what to expect.

  • Connection – The first step in remote computer maintenance is to call our team, and from there, we’ll walk you through the process of connecting your machine to one in our shop. You will need to download a software program and set up an account with the provider, then give us permission to access your computer through this remote connection.
  • Remote Access – Once the connection is established, our technicians will be able to access your computer as if we were physically in front of it. We’ll be able to see your desktop on our own screen and click on your files with our own mouse. From there, we’ll remain on the call with you as you tell us about the issues you’ve been experiencing, and we’ll implement the effective solutions you need. We can also clean your hard drive of unneeded files and perform other maintenance tasks.
  • Security – The software we use to perform remote computer maintenance uses end-to-end encryption to protect your data, so everything is kept private and secure. However, you should only allow reputable IT companies like ours to use these tools — don’t download them for just anyone!