What Is Managed IT Services?
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Put another way, Managed IT services allow businesses like yours to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities, like Aggie Technologies. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems.
Under this agreement model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.
Managed IT services providers typically offer their services at a flat recurring rate in tiered levels – based on the client’s need, offering a greater level of automation and a higher degree of management at higher levels based on the specified service level agreement. End users only pay for the services they require and can increase or decrease their tier based on business needs and demand.
What is included in managed services?
Beyond traditional application and infrastructure management, managed services may also include storage, desktop and communications, mobility, help desk, and technical support. In general, common managed services include the following applications.
The most popular being Information Services, which are companies which specialize in collecting information about individuals from public records and private sources, including census and change of address records, motor vehicle and driving records, user-contributed material to social networking sites, media and court reports, voter registration lists, consumer purchase histories, most-wanted lists, and terrorist watch lists, bank card transaction records, health care authorities, and Web browsing histories
What are the benefits of Managed IT Services
When hiring managed IT services, small businesses are able to reap the benefits of receiving IT support at a significantly reduced cost in comparison to creating a comparable team in-house. Additionally, Managed IT Service Providers also offer a large amount of expertise from actively maintaining various customer accounts that in-house teams would not have when only dealing with one.
Additionally, by using an MSP organizations are able to forecast their monthly, quarterly, and yearly expenditure on IT, and are freed from having to focus on this area of operational readiness. This allows SMBs to focus on growing their business without worrying about day-to-day IT issues or specifications.
Another benefit to managed IT services is a greater opportunity for security expertise and successfully enacted security policies. MSPs work with standards such as PCI compliance day in, day out, and should be able to steer your organization within the parameters and regulations it needs to adhere to.
For some organizations, especially in finance, healthcare, educations, and other industries, this type of regulatory compliance is mandatory for the IT portion of their business, and requires the expertise and experience that a managed service provider can offer. MSPs can mitigate risk in this way while assuring that the experts in charge of your IT administrations are always up to date on the latest information, technologies and methods that will keep your infrastructure operating efficiently and successfully.